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Online Project Management Tools: Customer Support Review

February 11th, 2012 8 comments

Most likely the great majority of you has already become familiar with the first review of Online Project Management Tools, so there is no need to explain what an online project management tool is. In case you haven’t, please spend some time to read the post mentioned above, because both reviews will significantly help you to choose the best tool.

In fact at the very beginning we didn’t plan to prepare a couple of reviews dedicated to online project management tools; however after deciding to use such a service to quicken and simplify the working process, we felt the necessity to carry out a thorough research in order to find an even bigger amount of decent online project management tools, ensuring thus the opportunity for everyone to get the tool he/she needs.

Despite the fact that given review should be regarded as a continuation of the first one, there are some distinctive points concerning the way it is written that should be emphasized:

1) In addition to the main characteristic features we decided to mention most important pros and cons (though we tried to be as impartial as possible, you may disagree with us in some cases);

2) At the end of every online project management tool description there is a rating, so you can see what our approximate estimation of a certain service of online project management is. As you understand there are several points we take into consideration while giving a mark:

- functionality;

- usability and user interface;

- advantages and disadvantages;

- customer support service.

3) Emphasizing the way customer support service works. We sent a letter to each customer support service, so you would be able to see how fast we received responses if we did at all.

4) At the very end of this review we are going to mention “Lampdocs’ choice” online project management tool.

As far as the services that we are going to describe are concerned here is the complete list of them (please pay attention that they are listed and described in alphabetical order):

  1. 1st Manager
  2. ActionThis
  3. AjaxWorkspace
  4. CentralDesktop
  5. Copper
  6. DeskAway
  7. Huddle
  8. Intervarls
  9. LightHouse
  10. LiquidPlanner
  11. OnStage
  12. Pelotonics
  13. PlanHQ
  14. Planzone
  15. ProjectManager
  16. ProjectSpaces
  17. SamePage
  18. Staction
  19. Wrike

1st Manager Project Management Tool

031-1stManager_website

1st Manager represents a decent project management and team collaboration online solution that has an intuitive user interface and is very easy-to-use. 1st Manager can hardly be considered as a multifunctional Online Project Management Tool, because it includes only the basic tools to plan and monitor your projects. Overall given solution produces quite a positive impression having some nice features you may need. But before we go ahead with the features, advantages and disadvantages of this tool, let’s check the screenshots that were made from our account.

Here is the Project Overview page:

032-1stManager_ProjectOverview

As you understand this is one of the most important pages because it provides all the information about the project, and allows you to do many things: to check all the tasks (current and overdue ones), to check the latest activity, to export the data in .xls, .csv or .txt formats, to generate PDF documentation and etc.

Another important page you will visit a lot is Tasks Page. Here is the way it looks:

033-1stManager_Tasks

Here can do almost everything you need as far as the tasks are concerned: to check the status of a task, to see if there are some comments on a certain task, to check task priority, to learn more about a task (to check task description) and etc.

The last screenshot we are going to check is the Detailed View of a Task:

034-1stManager_TaskViewWithComments

Here you can get or edit all the information about a task, edit alarms, change status, assign users and etc. Moreover as you can see there is an opportunity to comment on tasks.

Now as you have an idea about this task manager solution we can proceed to its main characteristic features:

  • Simplicity and intuitiveness
  • Multilingual support (currently just 3 languages, 5 more coming soon)
  • You can choose the version you like (hosted solution, own installation or even source code option)
  • Opportunity to create project templates
  • SSL enables browsing
  • Exporting all the data in an appropriate format (Excel, PDF, CSV, Text, iCal and etc.) and may others.

Finally let’s see what the most important pros and cons of this Online Project Management Tool are:
+ rich text formatting (tasks and comments)
+ ability to enlarge and decrease the editing window
+ description for tasks
+ commenting on tasks
+ priority for the tasks
+ Gantt chart view
+ a lot of ways to configure alarms (notifications)
+ detailed reports

- no subtasks
- no comments on projects
- no way to edit comments
- no separate panel for discussions
- no separate panel for files

Customer support service

We didn’t get any response

Project Mark: 4 of 5

ActionThis Online Task Management Tool

051-ActionThis_website

ActionThis is an extremely easy task management tool that helps you increase productivity and eliminate wasted efforts. As the developers emphasize “unlike other project management and collaboration applications, ActionThis focuses on execution – helping you and your team track and manage tasks through to completion”. Thus, though the opponents of using Online Project Management Tools argue that people just spend (waste) extra time with such kind of services, this point of view can hardly be considered as a relevant one as far as ActionThis is concerned. At the same time there are some really important things that are missed, however we will talk about them a little bit later. For now let’s check the screenshots, so you can see the way this tool looks and works.

Here is the Dashboard with Task List:

052-ActionThis_DashboardWithTasklist

As you can see the Dashboard consists of 6 different panels, so you can check everything you need. Despite the fact that it looks nice, given page can hardly be considered as a really informative one.

Here is the Detailed View of a Task:

053-ActionThis_TaskViewWithComments

This page provides all the information about the task. Moreover there is an opportunity to leave comments if you want to. Although you can’t see it on the screenshot, at the very bottom of this page the full list of subtasks (if there are any) is displayed.

The last thing we are going to check is Project Overview page:

054-ActionThis_ProjectView

The nice feature of this page consists in the fact that you can see the way tasks are organized (tasks with subtasks and etc.). Unfortunately there is no way to check it anywhere else, even Dashboard does not provide this information. Thus given feature mainly is the most important reason why you will need to check this page quite frequently.

Main characteristic features:

  • Simplicity and intuitiveness
  • Opportunity to create and manage action items alongside your Outlook email messages
  • Unlimited storage for premium members
  • Secure SSL encryption
  • Opportunity to export ActionThis projects to Excel for further analysis and etc.

Pros and cons:

+ nice looking and easy-to-use tool
+ opportunity to create subtasks (as many as you want)
+ commenting on tasks and subtasks
+ description for project, tasks and subtasks
+ customizable detailed reports
- no text formatting options
- no separate panel for discussions
- no separate panel for files
- no comments on projects
- comments and descriptions for tasks and subtasks are displayed together in History section
- no way to edit comments and descriptions (the only exception is description for projects)

Customer support service

We didn’t get any response.

Project Mark: 3+


AjaxWorkspace online Project Manager

171-AjaxWorkspace_website

AJAXWorkspace is another online project management solution which consists of an integrated suite of simple and easy-to-use collaboration functionalities. It can be easily used both by a company (a team) and by a freelancer from home. Given service produces quite a decent impression having almost everything you may need as far as functionality is concerned; however, as you understand, nice functionality doesn’t mean nice tool because there are other important points that has to be taken into consideration as well. We will talk about them in a while.

Now let’s take a look at the screenshots, so you have an idea about AjaxWorkspace. Here is the Dashboard:

172-AjaxWorkspace_Dashboard

The great feature of this page consists in the fact that it provides all the information regarding particular project: task list, discussions, project settings, project expenses, project statistic and etс. Unfortunately there is no latest activity section, so you can’t check at once what happened since your last login.

Next screenshot we are going to check is Task View with Comments:

173-AjaxWorkspace_TaskViewWithComments

In fact this page provides comprehensive data about a task (task description, comments, task status, task priority, project, milestone and etc.), so you can hardly want something to be added here.

The last page to be reviewed is Discussions Page:

174-AjaxWorkspace_Discussions

Though it looks pretty decent, to my mind it’s too simple because you don’t even have an opportunity to edit or delete a post. So if you would like to delete something, you need to delete whole topic.

Main characteristic features:

  • Opportunity for the workspace to have own domain name, logo and own email notification services
  • SSL encryption
  • Notepad feature (opportunity to add different ideas and reminders)
  • Opportunity to publish news & headlines among your project or organization
  • A lot of packages to choose from: individual, corporate, enterprise (managed and self-managed) and etc.

Pros and cons:

+ ability to create documents
+ commenting on tasks and created documents
+ detailed reports
+ Calendar panel
+ separate panel for discussions
+ separate panel for files
+ description for tasks and projects
+ task priority

- interface can hardly be regarded as an attractive one
- no subtasks
- no way to edit and delete comments
- no text formatting options (except documents)
- no comments on projects

Customer support service

Believe or not we didn’t receive the response from customer support service at all.

Project Mark: 4
CentralDesktop Project Management Tool

121-CentralDesktop_website

CentralDesktop represents a very successful solution for businesses to collaborate, manage projects and connect their people. It has very decent, but not excessive, functionality; of course some of the users may want something to be added, but for the great majority it will be more than enough. I recommend you to take a closer look at this tool because it seems to be one of the best solutions described in this review. For now let’s check the screenshots, so you can see the way it looks.

Here is Project Home page which provides project overview:

122-CentralDesktop_ProjectHomePage

Though at the first sight this page may seem to be pretty simple and not as substantial as it could be, it has the most important data concerning the project: recent activity, overdue tasks and milestones, opportunity to manage the member involved in the project and etc.

Another important page that has to be mentioned is Task page:

123-CentralDesktop_Tasks

This page is organized really well – it includes absolutely everything you need regarding the tasks: priority, detailed view, opportunity to add comments, opportunity to move tasks, filtering tasks, tasks Calendar view and etc.

The last thing we are going to check is Discussion Page:

124-CentralDesktop_DiscussionsWithComments

Despite the fact that it looks simple, it has all the functionality you need (rich text formatting, opportunity to edit and delete comments, collapsing and expanding comments and etc.). The only thing I would add is the opportunity to use avatars and add smiles.

Main characteristic features:

  • Web Meetings
  • Audio conferencing
  • Custom domain and branding
  • SSL 256bit encryption
  • API access and etc.

Pros and cons:

+ descriptions for projects and tasks
+ separate panel for discussions (this panel is used for files as well)
+ simple and detailed view for files and discussions
+ rich text formatting
+ commenting on tasks and files
+ opportunity to edit and delete comments
+ Calendar panel
+ detailed reports
+ ability to create documents and spreadsheets
+ priority for tasks

- although the interface is decent enough it might be better
- no subtasks (though some may consider task lists as replacement)
- no Gantt chart view for tasks

Customer support service

The response from the customer support service was received less than in 24 hours – great result.

Project Mark: 5-

Copper online task management tool

061-Copper_website

Copper is a decent online project management solution that has a powerful and nice-looking interface designed to reduce time spent finding information, so your team can get back to doing more work and less admin. It should be mentioned that Copper is really easy-to-use tool, so you can start working immediately without the necessity to learn how it works. It has pretty decent functionality which differs significantly depending on the package you choose (there are four of them).

Now it’s time to look at the screenshots of the main Copper modules. The first one we are going to check is Projects Module:

062-Copper_ProjectsOverview

It looks simple enough, but informative at the same time. Nice thing about this module is the opportunity to expand and collapse a project in order to check the tasks included in it. When you expand a project all the tasks are displayed with the most important data (priority, progress, starting and ending date, and etc.).

Next and the last page to be discussed is Task Overview page:

063-Copper_TaskOverview

As you can see this page consists of several segments – each of them includes important data about the task (general task info, recourses, comments, unloaded files). Such a structure significantly simplifies the working process and saves time.

The main reason why in this certain case we got just two screenshots is that almost all the modules have very similar structure, so there is no need to discuss them in detail. It will be much better for you to try a demo account and check this tool in action.

Main characteristic features:

  • Very simple and easy-to-use tool
  • Nightly backups
  • SSL 128bit encryption
  • Four different packages: standard, studio, corporate and enterprise.
  • Great list of current customers and etc.

Pros and cons:

+ commenting on tasks
+ opportunity to edit and delete comments
+ priority and progress (for projects and tasks)
+ description for projects and tasks
+ task dependencies
+ opportunity to colorize projects
+ Gantt chart view
+ Calendar panel
+ separate panel for files
+ opportunity to create subtasks (starting from Studio package)

- poor text formatting options (using tags)
- no separate panel for discussions
- no comments on projects

Customer support service

We didn’t get any response at all.

Project Mark: 4

What are Computer Viruses and its Types?

March 14th, 2011 No comments

Similar to a contagious organic agent that grows up and proliferates in living cells, a computer virus is hard to purge after it has attacked a PC. So it is important to have an idea about the different types of viruses.

Types of Computer Virus

Program Viruses: These infect the executable files and are loaded in memory during the execution, taking the virus along. The virus gets active in memory, forming copies and getting files infected.

Boot Virus: This one is a computer virus that usually infects the boot sector on floppy disks, hard disks, and supposedly also the other bootable media like DVD or CD. As soon as the infected PC boots the virus attacks floppies and other types of media when they are used. Boot viruses are not common these days because floppy disks are not used much.

Multipartite Viruses: Also called multi-part virus, these types of viruses attempt to attack both the executable, or program files and the boot sector concurrently. When virus attaches to boot sector, it will in turn affect the PC’s files, and when the virus bonds to files, it will attack the boot sector. This virus can infect a system again and again if all parts of the virus are not wiped out.

Stealth Viruses: These types of viruses use certain techniques to dodge detection. They might redirect the disk head to read another sector rather than the one where they reside or they may modify the reading of the size of infected file shown in the directory listing.

Polymorphic Viruses: Polymorphism means “several forms”. A basic example for this in programming is function overloading. A polymorphic virus usually uses a polymorphic code, that is, the program uses an intricate algorithm to change the makeup of the internal code whilst maintaining its core function.

Macro Viruses: A macro virus is a new one among the types of computer virus, and infects the macros within a template. When you unlock a spreadsheet or word processing document, the macro virus gets into Normal template. Each document you open points to Normal template, and therefore gets infected with the macro virus. As this virus attaches itself to documents, the attack can spread if the docs are opened using another PC.

This is just a quick glance on types of computer virus. There are a lot of more specialized types. However this info is sufficient for the common user to be more prepared to protect the PC.

Free Google Wave Invite Giveaway

January 27th, 2010 No comments

We’re giving free Google Wave invitations. If you are interested in a new service from Google that has not yet launched, then, please, leave your requests in comments and we will prepare your invites as soon as we can.

At the moment there is no other way to use this service than getting an invitation code. I will post my opinion here as soon as I understand what to do with Wave. I am interested in Project management using Google Wave, so if you have any ideas, please, share.

All you need to view PDF documents in Linux

September 24th, 2009 No comments

PDF (or Portable Document Format) is used for representing two-dimensional documents in a manner independent of the application software, hardware, and operating system.

Each PDF document contains a complete description of the document, including images, text, vector graphics, raster images, and may contain the necessary fonts to display text. To view PDF documents you need to have certain computer programs, which are free and can be found via the Internet.

PDF files can be used on most platforms, Linux is also included. The free Adobe Reader is the PDF-leader and allows Linux users to read any PDF files, but we have reviewed some alternative viewers you can use to open PDF files in Linux. Here’s the list of 5 most used:

1. Adobe Reader – freeware for Linux.
2. Evince – the default PDF viewer for GNOME.
3. Xpdf for the X Window System.
4. KPDF for the K Desktop Environment.
5. Foxit Reader by Foxit Software.

Adobe Reader

adobe reader linux

The Adobe Reader (aka Acrobat Reader) is available as a no-charge download from Adobe’s web site, and allows viewing & printing any PDF files. The new Adobe Reader 9.1.3 (for Linux) doesn’t have any critical security vulnerabilities while providing more stability. The update is available as a full Adobe Reader 9.1.3 installer and can be downloaded from the Adobe FTP server. This multilingual update is available in the following language versions: English, French, German, and Japanese.

System requirements:
-32-bit Intel Pentium processor or equivalent
-Red Hat® Linux WS 5, SUSE® Linux Enterprise Desktop (SLED) 10 SP2 or Ubuntu 7.10
-GNOME or KDE Desktop Environment
-512MB of RAM (1GB recommended)
-150MB of available hard-disk space (additional 75MB required for all supported font packs)
-GTK+ (GIMP Toolkit) user interface library, version 2.6 or later
-Firefox 2.0 or later
-OpenLDAP and CUPS libraries

This is the most popular PDF viewer, but there are some alternative viewers and you are welcome to try them too.

Evince

Evince is a document viewer for multiple document formats as pdf, postscript, djvu, tiff and dvi. The goal of evince is to replace the multiple document viewers that exist on the GNOME Desktop with a single simple application. Evince has ben included by GNOME since GNOME 2.12 was released. It is written mainly in C and C++. It has been released under the GNU General Public License, so Evince is free software. It’s not just a PDF viewer, and it’s doing the job very well.

evince

Features:
-Search – Integrated search displaying the number of results found and highlights the results on the page.
-Page Thumbnails – Thumbnails of pages show quick reference for where you’d like to go in a document.
-Document Printing – Using the GNOME/GTK printing framework Evince can print any document it can open.
-Encrypted Document Viewing – Evince can open PDF documents that have been encrypted.

Xpdf

Xpdf is an open source PDF viewer for the X Window System and runs on UNIX, VMS, and OS/2. The non-X components (pdftops, pdftotext, etc.) also run on Win32 systems. Xpdf includes programs which extract images from PDF files or convert PDF to PostScript or text, so it’s not a somple PDF viewer. These programs run on DOS, Windows, Linux and Unix.

It also has been licensed under the GNU General Public License. You can see the Xpdf web page for download  links. Source code, precompiled binaries and language support packages of the current version Xpdf 3.02pl3 are available for Linux, Spartac and DOS/Win32.

KPDF

KPDF is a PDF viewer, based on xpdf for KDE (K Desktop Environment). Same as original Acrobat Reader, it provides side panel with thumbnails, allows double page mode. The TTS (text-to-speech) of PDF documents is also included.

kpdf

The latest version KPDF 0.5.10. was released on August 26, 2008 and has some interesting features like: three different ways of searching, put fonts used by the document on the properties dialog, support for images with alpha channel, Google-like search on thumbnails, cursor wrapping over screen for continous scrolling, save zoom setting on exit and many others.

Foxit Reader

Foxit Reader is a multilingual PDF reader created by Foxit Software. It is available as freeware but has also a full version with enhanced functionality. As a small and fast PDF viewer, Foxit Reader currently has over 50 million users all around the world. After keeping users waiting for almost two months, Foxit Reader 3.1 has been released and it introduces many fascinating new features including internet search and favorite toolbar settings.

foxit
Foxit Reader 3.1 supports internet keyword search. You can select the text and click the pop-up search icon or press and drag the mouse directly to search for the related information in Internet. It also supports customization of toolsappearing in the Favorite Toolbar area, so that users can choose the tools that are used most often easily and quickly. You are welcome to look at the official website for more features.

So you shouldn’t have any problems viewing PDF files in Linux; we have recently reviewed the possibility of viewing doc files in linux and there were no problems too. We are going to check some other popular file formats in the near future, so if you would like to see any specific formats, please, let us know. You are welcome to add comments to this article so we could know what are your areas of interest.

Linux Based Internet Tablet From Nokia is Coming

September 19th, 2009 No comments

It’s a Mobile Phone! It’s a Computer! No, it’s the new Nokia N900!

„We have already announced “mobile-like” computers and it turned out that it were a bit early, but this time we are confident in what we are talking about – Nokia N900 really is a computer placed in the body of a mobile phone. Ok, a little “larger” body, but due to the characteristics, we will forgive him a few millimeters and grams of surplus.“

nokian900

Nokia N900 certainly cannot be appointed as a cell phone, and it’s not enough to say it were only a smartphone – in fact it a internet-tablet with added ability of telephony.

It works on the operating system called Maemo 5, based on Linux, which allows multitasking, ie easily handling with multiple active applications, and also supports Flash. Of course, I has an powerful ARM Cortex-A8 processor that work at 600 MHz (also used in the iPhone 3GS), 256 MB of physical RAM and graphics hardware acceleration, which enables the PowerVR SGX GPU.

Well, enough of hardware and confusing acronyms, let’s go to the possibilities of this “machine”. First of all, there is a connectivity, which will provide at any time Wi-Fi, HSDPA, GPRS and EGDE. So, surfing at any time you want, at an very fine 3.5 inch diagonal wide touchscreen with a resolution of 800 x 480 pixels.

Surfing, by the way. The web browser is built on Mozillas technology which enables the displaying of web pages as well as on a computer, with easy zooming and scrolling through the screen.

With many applications, 5MP camera with video recording resolution of 848 x 480 pixels, reproduction of audio and video formats of all kinds, Office document viewer, and other goodies, you’ll need enough space which a Nokia N900 does not spare – it offers even 32GB of internal memory, but that’s not all, with a microSD memory card 16GB of data can also be stored, which makes the total of 48GB of space.

Although it has a virtual keyboard, one of the great advantages of N900 is a natural, full QWERTY keyboard separated into three rows, which becomes available by pushing down the lower part of the device.

More info on this device will be available during October, but it should appear on the market at a price of €500 (or $650).

If all will be fine as announced, then we can say if there exists a phone/tablet or whatever worth so much money, it is definitely the Nokia N900.

Characteristics:

Dimensions: 110.9 x 59.8 x 18 mm, 113 cc

Weight: 181 g

Display type: TFT resistive touchscreen, 16M colors

Display size: 800 x 480 pixels, 3.5 inches (Proximity sensor for auto turn-off, Accelerometer sensor for auto-rotate, Full QWERTY keyboard)

Card slot: microSD (TransFlash), up to 16GB (32 GB storage, 256 MB RAM, CPU ARM Cortex A8 600 MHz, PowerVR SGX graphics)

Operating System: Maemo 5

Camera: 5 MP, 2592×1944 pixels, Carl Zeiss optics, autofocus, Dual LED flash, video light, Features Geo-tagging , video WVGA(848 x 480)@25fps, secondary VGA video call camera

Other features:

- HSCSD

- EDGE Class 32

- 3G HSDPA, 10Mbps; HSUPA, 2Mbps

- WLAN Wi-Fi 802.11 b/g, DLNA

- Bluetooth Yes, v2.1 with A2DP

- USB Yes, v2.0 microUSB

- Browser WAP 2.0/xHTML, HTML (Maemo Browser), RSS feeds

- Radio Stereo FM radio; FM transmitter

- GPS, with A-GPS support; Ovi Maps

- Java, MIDP 2.1

- MP3/WMA/WAV/eAAC+ music player

- WMV/RealVideo/MP4/AVI/XviD video player

- TV-out

- Document viewer (Word, Excel, PowerPoint, PDF)

- Photo editor

- T9

… and much more!

It really sounds nice that Linux is coming to Hi-end mobile phones and gadgets. Let’s see whether it will be more user friendly than Windows Mobile.